Privacy Policy – Live 747 Online Casino Philippines

1. Introduction

Live 747 ("we," "us," or "our") operates the online gaming and sports betting platform at live747.best. We are committed to protecting the personal information of every Filipino member who registers with us, visits our website, or interacts with our customer support team.

This Privacy Policy describes the personal data we collect from you, the reasons we collect it, how we use and protect it, the circumstances under which it may be shared with third parties, and the rights you have as a data subject under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By creating a Live 747 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of Live 747 and contact our support team to request account closure and data deletion.

2. Personal Data We Collect

Live 747 collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party payment providers and identity verification services.

2.1 Information You Provide Directly

• Registration details: Full name, date of birth, Philippine mobile number, email address, and chosen username.
• Identity verification (KYC): Scanned copies or photographs of valid Philippine government-issued identification (e.g., PhilSys ID, driver's licence, passport, Voter's ID) and a selfie for liveness verification, where required.
• Payment information: GCash-registered mobile number, Maya account details, bank account information (BDO, BPI, UnionBank), or Visa/Mastercard card number (partial — Live 747 does not store full card numbers). Actual payment credentials are handled by certified payment processors, not stored by Live 747.
• Support communications: Any personal information included in messages you send to our support team via live chat or email.
• Responsible gaming information: Self-reported gaming behaviour information submitted when requesting deposit limits, session limits, or self-exclusion.

2.2 Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited on Live 747, time spent on each page, games played, bet amounts, bet history, and session duration.
• Cookies and similar technologies: Session identifiers, preference cookies, and analytics cookies. See Section 6 for full cookie details.
• Location data: Approximate location derived from your IP address to verify that you are accessing Live 747 from the Philippines. We do not collect precise GPS location.

2.3 Information from Third Parties

• Identity verification results from our KYC partner (pass/fail status and flag categories — not raw document images, which are handled by the KYC provider).
• Payment verification and fraud signals from GCash, Maya, and our payment gateway partners.
• Fraud prevention signals from our anti-fraud technology providers.

3. How We Use Your Personal Data

Live 747 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first updating this Privacy Policy and notifying you.

• Account creation and management: Setting up and maintaining your Live 747 account, verifying your identity, and enabling you to log in securely.
• Processing bets and game activity: Executing your bets, recording game outcomes, and crediting winnings to your Live 747 wallet.
• Processing deposits and withdrawals: Communicating with payment processors (GCash, Maya, banks) to move funds to and from your Live 747 wallet.
• Fraud prevention and security: Detecting and preventing unauthorised account access, duplicate accounts, payment fraud, and money laundering attempts.
• Regulatory compliance: Meeting our obligations under Philippine gaming regulations, anti-money-laundering (AML) rules, and the Data Privacy Act of 2012.
• Customer support: Responding to your enquiries, resolving disputes, and processing your requests related to your Live 747 account.
• Responsible gaming: Monitoring betting patterns to identify potential problem gaming behaviour and applying limits or interventions where appropriate.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the Live 747 platform, fix bugs, and develop new features that Filipino players will find useful.
• Promotions and bonuses: Where you have opted in, sending you information about Live 747 promotions, bonuses, and events relevant to games you play. You can opt out at any time from your account settings.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012 (RA 10173), Live 747 must have a valid legal basis for processing your personal data. We rely on the following bases depending on the type of processing involved:

• Performance of a contract: Most core processing — running your account, processing bets, handling payments — is necessary to perform the contract between you and Live 747 as set out in our Terms and Conditions.
• Legal obligation: Certain data processing is required by Philippine law — including identity verification under AML regulations, retention of betting records for regulatory audit, and reporting of suspicious transactions.
• Legitimate interests: Fraud prevention, platform security, and anonymised analytics are conducted under Live 747's legitimate interest in operating a safe, well-functioning platform. We only process data under this basis where our interest is not overridden by your privacy rights.
• Consent: Marketing communications and non-essential cookies are processed only where you have given explicit, informed consent. You can withdraw consent at any time without affecting other processing.

5. Sharing Your Personal Data

Live 747 does not sell or rent your personal data. We share data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose.

5.1 Payment Processors

GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and our Visa/Mastercard payment gateway receive the minimum account and transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated in the Philippines.

5.2 Identity Verification Providers

Our KYC service provider receives identity document images and biometric liveness verification data solely for the purpose of verifying your age and identity as required under Philippine gaming regulations. KYC providers are bound by data processing agreements that restrict secondary use of your data.

5.3 Fraud Prevention and Security Providers

Live 747 uses third-party fraud detection tools that process IP addresses, device fingerprints, and behavioural signals to identify potentially fraudulent activity. These tools operate on aggregated signals and do not build independent member profiles for marketing or other purposes.

5.4 Regulatory and Law Enforcement Authorities

Live 747 will disclose personal data to Philippine government authorities, regulators, and law enforcement agencies where required by law, by a valid court order, or by our gaming licence obligations. We will notify you of such disclosures to the extent permitted by law.

5.5 Professional Advisers

Legal, accounting, and compliance advisers engaged by Live 747 may have access to member data on a confidential, need-to-know basis for specific professional engagements.

6. Cookies and Tracking Technologies

Live 747 uses cookies and similar tracking technologies on its website to make the platform work correctly, understand how members use it, and deliver a more personalised experience.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Live 747 platform to function. These include session cookies that keep you logged in, security tokens that protect against CSRF attacks, and cookies that remember your in-progress game state. You cannot opt out of these without disabling the platform entirely.
• Functional cookies: Remember your preferences — such as language setting and odds display format — so you don't have to reset them on every visit to Live 747.
• Analytics cookies: Help us understand how members navigate Live 747 — which pages are visited most, where members exit, and how long games are played. This data is aggregated and anonymised. Analytics cookies are optional and can be declined.
• Marketing cookies: Only placed if you have explicitly opted in to receiving Live 747 promotional communications. These help us understand which promotions are relevant to you. You can withdraw consent at any time from your account settings.

6.2 Managing Cookies

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will prevent Live 747 from functioning correctly — you will not be able to log in or place bets without them. Blocking analytics and marketing cookies will not affect your ability to use Live 747.

7. Data Retention

Live 747 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to minimum retention periods required by Philippine law.

• Active account data: Retained for the full duration of your Live 747 membership plus five years after account closure, to meet AML and gaming regulatory record-keeping requirements.
• Betting and transaction records: Retained for a minimum of five years from the date of the transaction, as required under applicable Philippine gaming regulations.
• KYC documents: Retained for five years from the date of verification or account closure (whichever is later), as required by AML regulations.
• Support communication records: Retained for two years from the date of the interaction, to enable reference in the event of subsequent disputes.
• Analytics data: Anonymised after 13 months and may be retained in aggregated form indefinitely for platform improvement purposes.

When retention periods expire, personal data is securely deleted or anonymised. Where anonymisation is not technically feasible, data is securely destroyed in accordance with industry-standard practices.

8. Your Privacy Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to the personal data Live 747 holds about you. You can exercise any of these rights by contacting our Data Protection Officer at the details in Section 13.

Live 747 will respond to all data subject requests within 15 business days of receipt. We may request proof of identity before processing a request to ensure we release data only to the correct person. If we are unable to fulfil a request due to a legal obligation, we will explain the reason clearly.

If you believe your privacy rights have been violated, you also have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

9. Children's Privacy

Live 747 is strictly an adult platform. We do not knowingly collect personal data from anyone under 21 years of age. Age verification is conducted during registration and KYC verification. If Live 747 discovers that personal data belonging to an underage person has been collected, the account will be immediately suspended, the data deleted, and the deposited funds returned to the original payment method.

Parents and guardians who believe their child may have registered on Live 747 should contact support@live747.best immediately. We will investigate and take appropriate action within 24 hours of notification.

10. Data Security

Live 747 implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• 256-bit TLS/SSL encryption for all data transmitted between your device and the Live 747 servers.
• Encryption at rest for sensitive personal data stored in Live 747 databases, including payment details and identity documents.
• Access controls: Personal data is accessible only to Live 747 staff who need it for their specific job function. Access is logged and reviewed regularly.
• Multi-factor authentication options for member accounts, adding a second layer of protection beyond username and password.
• Regular security assessments and penetration testing of the Live 747 platform infrastructure.
• Incident response procedures: In the event of a data breach that poses a risk to your rights and freedoms, Live 747 will notify the National Privacy Commission and affected members within 72 hours of becoming aware of the breach, as required by RA 10173.

While Live 747 takes every reasonable precaution, no platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for logging out of Live 747 when using shared devices.

11. Cross-Border Data Transfers

Some of Live 747's technology service providers — such as cloud infrastructure, anti-fraud technology, and analytics tools — may be headquartered outside the Philippines. Where personal data is transferred to countries that do not have equivalent data protection laws, Live 747 ensures that appropriate safeguards are in place, such as contractual clauses that require recipients to process data to the same standards required by Philippine law.

Live 747 does not transfer member financial data or identity documents to service providers outside the Philippines without appropriate legal and contractual protections in place.

12. Updates to This Privacy Policy

Live 747 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in Philippine law, or improvements to the platform. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page;
• Send a notification to your registered email address summarising the key changes;
• Display an in-platform banner on your next Live 747 login prompting you to review the updated policy.

Continued use of Live 747 after the effective date of updated Terms constitutes acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your account by contacting support@live747.best.

13. Contact Us & Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact Live 747's Data Protection Officer through the following channels:

• Email: support@live747.best (mark your subject line "Privacy / DPO Request")
• Live Chat: Available 24/7 within the Live 747 platform after login
• Response Commitment: Privacy requests responded to within 15 business days

For escalated privacy complaints that have not been resolved through our internal process, you may file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).